Frequently Asked Questions
Find answers to common questions about our holistic skincare
In what order should I apply Sulwhasoo products?
We recommend starting with our First Care Activating Serum immediately after cleansing, followed by balancing water, emulsion, serum, and finally, your moisturizing cream.
Are your products suitable for sensitive skin?
Yes, our formulations utilize traditional Korean herbs and are dermatologically tested to ensure they are gentle yet effective for all skin types, including sensitive skin.
Is Sulwhasoo a cruelty-free brand?
Sulwhasoo does not conduct animal testing on our products or ingredients, except where required by law.
How can I check the expiration date of my product?
Most products have a shelf life of 30 months unopened and 12 months after opening. Please check the 'period after opening' (PAO) symbol on the packaging.
Where is the ginseng used in your products sourced?
We exclusively use premium Korean Ginseng, cultivated under strict quality controls and processed using our proprietary bio-conversion technology.
Can I get samples before purchasing a full-size product?
We include complimentary samples with every order on our official site to allow you to experience our holistic beauty rituals.